“Customer service should not be a department. It should be the entire company.” -Tony Hsieh
What might appeal to one customer might not appeal to another customer, but when it comes to customer support, they all want the same thing. To ensure that your customer support quality is good, there are 8 elements which are the core principles. Purshotam Company Private Limited– a paramount distributor of SIC marking machines has proudly embedded these core principles into our customer support, thereby ensuring that we offer the best after sales service and support to our customers.
Fast
Speed of service delivery is an essential aspect of your customer service. You have to ensure that the speed of service is also equitable. A speedy and responsive customer service is one of the main elements of customer satisfaction. We have embedded into our systems, toll free number and email both, ensuring quicker response time.
Accuracy
Lack of accuracy from the customer service team will definitely decrease customer satisfaction. Customers expect accurate information from the customer service team. You need to give the right training to your employees and also ensure that the issues are delegated to the right departments.
Clarity
Ensure that the service or explanation given from your end does not turn too technical else the customers can easily lose track. The key to clarity is simplicity. Use fewer and better words and focus only on the big picture. We have trained our engineers to explain the functioning and troubleshooting for our metal and laser marking machines in very simple terms.
Transparency
Customers like to know what is going on behind the scenes. If you explain them the reason for delay, or the reason for the issue, they can have a clearer picture and more trust on you.
Accessibility
Are you easy enough for your customers to approach you? Your customers should find you only a phone call away! If you are difficult to reach, this may escalate their frustration. We at Purshotam, excel at providing an efficient and highly accessible customer service. We ensure that our team reaches our customers as soon as possible and sometimes within a day. When on call, we ensure that our trained employees make them feel comfortable, important and powerful.
Empowerment
Throughout your support interactions, your customers should feel empowered. Service people who are flexible before their customers give them a feeling of control. Let the customers feel that their request is your utmost concern.
Friendliness
Ensure that each customer service interaction is friendly. Make your customer service team speak in a more humanly manner rather than a robotic way. This makes it easier for the customers to connect with you. Giving a little more information and appearing more realistic in your conversations generally helps.
Efficiency
Your customer service can be less expensive if your team is more efficient in their tasks. With better technology, you can be more efficient while dealing with your customers, thereby boosting quality.
We at Purshotam Company Private Limited, value these above mentioned 8 elements as key to better quality of our customer services. While dealing with us, we ensure that you get the most pleasant customer service experience regarding your laser and metal marking machines. If you need more information on our marking machines, do reach out to us today!
