A business relationship does not end with a sale. It begins with it. While most companies focus on their customers just to sell, Purshotam Company Private Limited strives to build a relationship.
One of the key parameters in creating a wonderful relationship with your customers is providing excellent after-sales assistance.
Why is After-Sales Service Important?
One of the most popular thoughts in business is to exceed expectations of clients. How? Well, usually companies under-promise and over-deliver. This creates a false sense of high-productivity and the customer is usually happy.
At Purshotam, we believe in over-promising and over-delivering, and we achieve this through our after-sales service. Our clients vouch for us not only because of our world-class products, but also due to our ability to provide quick solutions to any problem that may arise post-sale.
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter
Our clients know, that they may be able to buy the product that we offer from other sources, but they will surely not get the service that we offer. Our after-sales support is, undoubtedly, our strength!
What is Good After-Sales Support?
Contrary to popular belief, after-sales service is not just responding to your customer’s complaints. At Purshotam, we consider after-sales support to be responsive redressal of customer grievances, while proactively ensuring that they do not face any issues while using our products.
To make it easier for our clients, we also have a toll free number, which they can use to register any complaint or give us valuable feedback.
With every problem that we solve, we learn and improve. The feedback we receive helps us become better,encourages customer loyalty and gives us a competitive edge.
Excellent after-sales service leads to better long-term brand image, builds trust, and it also gives you an opportunity to sell related products.
When was the last time you experienced good after-sales support? Partner with Purshotam Company Private Limited and benefit from our outstanding post-sales support.
