“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”
-Maya Angelou
Ever since Purshotam Company Private Limited was established our mission was to give our clients and patrons excellent service. After all these years, when our marking products are widely used by diverse industries and we have a strong presence across the country, we still adhere to our mission of providing top-notch customer service.
Listen attentively
Most just hear, we listen patiently. At Purshotam, we understand that to serve clients well you need to listen to their needs and provide appropriate solutions. For us customer service does not end at the sale of a marking machine. It begins with a sale.
We are there for our customers even after they exit the purchase cycle. We are known in the industry for our commitment towards service. This has helped us build and sustain strong business relationships.
Encourage communication
Great companies do not wait for their clients to complain. They proactively seek feedback to improve their service. To serve your customers better you should pre-empt any issue that may arise.
Learn and improve
There will be a few instances where you will not be able pre-empt problems, your client might become unhappy. At Purshotam Company Private Limited, we promptly address the grievances of customers and we use this opportunity to learn and improve our products and services.
Word-of-mouth publicity
Purshotam has been one of the leading metal marking machine distributors in India, and continues to be so, even after all these years. How? We understand that there is no company without customers! This attitude has helped us serve our clients better, and in return they have recommended our offerings to their circle of influence.
Giving priority to the needs of your customers and serving them well during and post the purchase cycle will help you sustain your business in this competitive market. Purshotam Company Private Limited stands apart because we always keep our customers first!
To know more about us and our offerings, reach out to us now.
